Shipping policy

Shipping Policy - Items in stock

All  orders placed for items in stock will be processed and shipped within 3-5 business days during non peak times (5-7 business days during peak times).  Orders are processed in the order we receive them.  Please note that the shipping cost charged to you, the customer, will include the postage cost charged by Australia post & any packaging materials required to package your order.

You will have 2 options for shipping - standard post, express post. 

Please note that the website will automatically calculate shipping for up to 9 candles.  If you wish to place an order for more than 9 candles, please contact us for a quote BEFORE you place your order.

**It is important to note - Express shipping option is the service via Australia Post - it IS NOT the order processing time for us to process and pack your orders.  Your order will be processed and packed in the order it is received.

We cannot combine postage on multiple orders once your order has been placed (ie:  if you place multiple orders, they will be sent separately)

If you have not contacted us for a postage quote prior to placing an order, we will not refund your order if you are not happy with the postage charge (set by Australia Post)

If you place an order with both pre-order & in stock items, your in stock items will be held until the pre-order items arrive, and will be shipped together.  If you wish for your in stock items to be sent immediately, please place a separate order for these items.

Due to inventory management, once your order has been placed, changes cannot be made to your order. 

Please note that once your order has left us, delivery times are out of our control.

All parcels will be sent with Tracking.  This information will be sent automatically to your email by Australia Post when we lodge your shipping label.

 All orders will be insured for up to $100 with Australia Post. For insurance over $100 extra charges will apply. If your item is damaged during transit, you will need to contact Australia Post directly to lodge a claim.  Full details for claim requirements can be found on the Australia Post website.

We cannot be held responsible for lost/stolen/damaged items.  You will be required to follow this up with Australia Post.